Why am I receiving a bill?

We know insurance can be complex and apologize for any confusion!

When you book an appointment, we try our best to give you an accurate estimate of your out-of-pocket costs based on information from your health insurance provider. However, the final amount can vary based on the complexity of your visit, along with what your specific insurance plan covers. If your insurance replies to your claim stating that you owe a balance, we will send a bill through our payment system called Apero.

In the payment portal, you can view more detailed information for your bill by clicking on “View Invoice” and entering the patient’s date of birth.  If you have questions about why specific services were or were not covered, we encourage you to review visits with your insurance company.

If you have additional questions regarding your account balance or bill, please do not hesitate to let us know!