What happens if my insurance claim gets denied?

In the event that your insurance claim is not approved. Please be aware that you will be responsible for covering the associated costs. This can happen if your insurance is out of network or we don’t have your up to date insurance information at the time of your appointment. We understand that this situation can be challenging, and we are here to support and guide you through the process.

If you would like to verify which insurance information we had on file when your claim was submitted, please reach out to us. You can also update your insurance information anytime in the Payment & Insurance tab in your profile, or using the Insurance Wallet feature on the app.