What happens if the Doctor did not join the video session? Janet from California July 09, 2019 17:52 Updated Follow If your Doctor did not join the video session please call us immediately at 1(800) 221-5140. Related articles When will the doctor join the video session? What should I do if I don't see my current appointment when I log in? My computer camera is not compatible with the PlushCare website? Do I have to download the PlushCare App to join my Video Session? PrEP for Women Comments 0 comments Please sign in to leave a comment.