Appointment Change Policy

Appointment cancellation 

• Patients can cancel their appointment for free 2 or more hours before the appointment is set to begin.  
• Patients who need to cancel their appointment within 2 hours of the appointment start time will be charged a $50 late cancellation fee and will not be charged the appointment price quoted at booking. 
   

Appointment rescheduling 

• Patients can reschedule their appointment for free 2 or more hours before the appointment is set to begin. 

• Patients who need to reschedule their appointment within 2 hours of the appointment start time will be charged a $50 late rescheduling fee.
   

No-shows 

Patients who will not be able to attend their appointment must cancel or reschedule the appointment, or contact PlushCare support to cancel or reschedule the appointment. If the patient does not show up for their appointment, it is considered a no-show and the patient will be charged a $50 no-show fee. The patient will not be charged with the appointment price quoted at booking. 

EAP Program 

Patients who are eligible for EAP visits and who do not cancel their appointment within two hours of the scheduled visit time, or who do not show up for their appointment will lose one 1 EAP visit from their visit counts. 

PlushCare cancellation or rescheduling 

In some cases, PlushCare may need to cancel or reschedule an appointment to ensure patients get the appropriate care they need. When PlushCare cancels or reschedules the appointment, the patient will not be charged a change fee.
 

Have Questions?

If you have any further billing questions please feel free to contact us at (855) 559-2285.