Patients can cancel their appointments via the app by clicking on "Prepare for your appointment" on the home screen and "change appointment" at the bottom of the following screen. You can also cancel your appointment by contacting your Care Team by calling 1-800-221-5140 or emailing firstname.lastname@example.org.
Please note about canceling therapy appointments:
- You may cancel/reschedule your therapy appointment up to 2 hours before the appointment without penalty.
- Appointments canceled within the 2-hour window will be charged a $50 late cancellation fee.
- Any no-show appointment without cancellation will be charged a $50 no-show fee.