The pharmacy said they didn't receive my prescription

Your prescriptions are sent to your pharmacy on file electronically once your appointment has been completed. Please note that it can take up to 2 hours for your prescription to be ready. Time frames for receiving the prescription and having it ready for pick up vary depending on your pharmacy. 

If your pharmacy states that they didn’t receive your prescription order, show the pharmacist the prescription card tile in the app. The additional information on the receipt helps the pharmacist identify the order. You can access the receipt in two ways:

• On your app’s dashboard after your appointment is completed
• Under (iOS) My Health > Prescription History > Prescription Receipt or (Android) My Account > Prescription History > Prescription Receipt. 

If you do not see the prescription card tile or the pharmacist still has additional questions - give us a call at 1-800-221-5140 and we can call the prescription to the pharmacy again.