What happens if my sample gets lost in the mail? Ann N. from the Care Team April 28, 2022 20:02 Updated Follow Please email firstname.lastname@example.org and we can help you to reorder another kit at no additional cost. Related articles How accurate is the COVID-19 at home test? What is the turnaround time for the COVID-19 at home test? How long after exposure should I get tested? How is the COVID-19 at home test kit sent to me? How much does it cost to get the COVID-19 at home testing done? Comments 0 comments Article is closed for comments.