The status of your prior authorization depends on where you are at the step of the process:
1. Did you complete a prior authorization intake form? If not, please complete the form and wait 2-3 business days for the team to submit your prior authorization.
2. If you have completed the intake form but have not received a response from us with the subject line "PRIOR AUTH SUBMISSION" within 7 business days, please contact us at 1-800-221-5140.
3. If you received an email with the subject line "PRIOR AUTH SUBMISSION" and have not received a response from us within 10 days, please contact us at 1-800-221-5140.