Appointment cancellation
Patients can cancel their appointment for free 2 or more hours before the appointment is set to begin. Patients who need to cancel their appointment within 2 hours of the appointment start time will be charged a $75 late cancellation fee and will not be charged the appointment price quoted at booking.
If a patient books an appointment within 2 hours of when the appointment was set to begin and cancels the appointment, the patient will be charged the $75 late cancellation fee.
Appointment rescheduling
Patients can reschedule their appointment for free 2 or more hours before the appointment is set to begin.Patients who need to reschedule their appointment within 2 hours of the appointment start time will be charged a $75 late rescheduling fee.
If a patient books an appointment within 2 hours of when the appointment was set to begin and reschedules the appointment, the patient will be charged the $75 late rescheduling fee.
No-shows
Patients who will not be able to attend their appointment must cancel or reschedule the appointment, or call the Care Team to cancel or reschedule the appointment. If the patient does not show up for their appointment, after 30 minutes of the appointment time, it is considered a no-show and the patient will be charged a $75 no-show fee. The patient will not be charged with the appointment price quoted at booking.
Care Team cancellation or rescheduling
In some cases, we may need to cancel or reschedule an appointment to ensure patients get the appropriate care they need. When the Care Team cancels or reschedules the appointment, the patient will not be charged a change fee.